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Job Summary: We are seeking an insurance operations professional focused on policyholder service and support, managing claims processing, reimbursements, and collections—primarily in major medical and life insurance. Key Highlights: 1. Opportunities for professional development and supportive leadership 2. Vibrant and inclusive culture, working with talented colleagues 3. Variety of career opportunities and wellness benefits **Company:** ------------ Marsh **Description:** ---------------- We are looking for a talented individual to join our Insurance Operations team at Marsh. This position is based in Tijuana under a hybrid work model—3 days per week in the office and 2 days remote. This role is critical to operational service and support, primarily focused on assisting policyholders with claims processing, reimbursements, insurer enrollment updates, and collections—with emphasis on major medical and life insurance. **You will be responsible for:** * Providing policyholder service and support for claims processing and reimbursements * Managing enrollment updates and collections with insurers * Maintaining effective communication with clients and insurers to resolve requests * Supporting daily team operations with a focus on customer service * Collaborating with the team to ensure efficient processes **What you need:** * Bachelor’s degree or incomplete bachelor’s degree * Minimum 2 years of experience in similar roles * Proficiency in Microsoft Office suite, especially basic Excel * English not required * Analytical ability and creativity to solve problems **What makes you stand out:** * Customer-service-oriented mindset * Proactivity and adaptability to various situations * Teamwork and strong communication skills **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on peers, clients, and communities. * Our global scale enables us to offer diverse career paths, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**
