Job Summary: We are seeking a proactive and committed Level 2 Technical Support professional with experience in incident handling and resolution, user support, and corporate equipment management. Key Responsibilities: 1. Level 2 Technical Support to Users 2. Incident Handling and Resolution 3. Support for Equipment and Corporate Environment We are looking for a technical support professional with proven experience in: End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices, connectivity, networking devices, and communications room maintenance. **Printers and MFDs and Monitors** Audio-Video installations including Digital Signage and broadcast equipment. Conference and meeting room equipment. **Responsibilities**: * Experience in End-User Computing (EUC) Level 2 support * Strong communication skills Proactive and committed profile * Technical support to users (Level 2) * Incident handling and resolution * Support for equipment and corporate environment * On-site end-user support * ServiceNow handling * Remote configuration with basic networking knowledge * EUC (End User Computing) * Field support software includes operating systems, office automation applications, software suites, and utilities that provide functionality and protect the aforementioned hardware resources * End-user devices (e.g., desktops/laptops/tablets/mobile devices, including Apple and Microsoft products) and associated system software. Mobile devices * Audio-Video installations including Digital Signage and broadcast equipment * Conference and meeting room equipment. * Fixed-line telephony and softphones. Point-of-sale (POS) devices. Retail label printer support * Retail store-associated mobile devices * Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6-859E-4B65-9C2D-2CFC449122BB 9 Job Description * Digital interactive solutions for retail * Operational management of retail traffic counting and music * Retail video surveillance, retail time management, hardware support, distribution center, IT technologies, kiosk equipment (digital bar), on-site field intervention for locations currently without on-site presence, VIP support § Out-of-scope service support based on time and materials On-site/field services for all equipment listed above when the device is physically located at the Service locations. On-site/field services for retail store lifecycle operations, e.g., store openings, renovations, and closures. Stock management at Key Sites for desktops, laptops, and peripherals. Refresh and renewal of abandoned equipment appearance and update of asset management system/CMDB. Deployment and configuration of new leased equipment and update of asset management system/CMDB. Provide remote storage and recommended spare parts inventory levels for support staff not located at key sites: service locations, Audio-Video installations including Digital Signage and broadcast equipment Conference and meeting room equipment. Fixed-line telephony and softphones. Point-of-sale (POS) devices. Retail label printer support Retail store-associated mobile devices Retail back-office IT technologies (e.g., RF inventory and application servers) DocuSign envelope ID: 7A72CFE6-859E-4B65-9C2D-2CFC449122BB 9 Job Description Digital interactive solutions for retail Operational management of retail traffic counting and music. Retail video surveillance, retail time management, hardware support, distribution center, IT technologies, kiosk equipment (digital bar), on-site field intervention for locations currently without on-site presence, VIP support § Out-of-scope service support based on time and materials On-site/field services for all equipment listed above. **Requirements:** **Location:** Avenida Insurgentes Sur No. 2400, Barrio Loreto neighborhood, Álvaro Obregón borough, CDMX. **English Proficiency:** Advanced, conversational; assessments will be conducted. **Experience:** 2 to 4 years **Compensation:** 18,000.00 MXN **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM **Work Mode:** On-site **Language:** English **(Mandatory; assessments will be conducted)**