CUSTOMER SOLUTIONS ASSISTANT

Description

Job Summary: Customer service coordinator focused on package control, service auditing, and continuous improvement of end-customer service quality, including cargo handling and report management. Key Responsibilities: 1. Timely attention to and follow-up on service reports. 2. Ensure on-time delivery of shipments with accurate data. 3. Provide efficient and high-quality customer service. Customer Service City: FEDERAL DISTRICT Publication Date: Apr 28, 2026 Working Hours: 9:00 AM to 6:00 PM Description: Objective: Monitor incoming packages and envelopes to the SAC area; conduct daily audits to verify that services have visit labels; enhance the quality of our service to end customers. Attend to and follow up on service reports promptly and properly. Contact customers when their shipment contains incomplete data; follow up and collect correct information to ensure on-time delivery per the contracted guarantee. Cargo Handling: Scan incoming and outgoing shipments in the assigned area. Provide customer service and support, ensuring efficient and high-quality service. Generation of damage reports / re-packaging reports Requirements Minimum Education Required: High school diploma or completed technical program. Minimum 6 months of experience in operational roles related to customer service, preferably in warehouses or distribution centers. Basic proficiency in Microsoft Outlook, Excel, and Teams. Advanced customer service skills.