Collection Supervisor

Description

Job Summary: SEARS is seeking an experienced Collection Supervisor with expertise in supervising external collection agencies and managing overdue portfolios, possessing analytical thinking and operational leadership. Key Highlights: 1. Supervision and monitoring of external collection agencies 2. Participation in strategic financial product projects 3. Professional development and continuous learning in a dynamic environment **SEARS is hiring a Collection Supervisor in Cuauhtémoc, Mexico City** ---------------------------------------------------------------------- **Collection Supervisor \| Retail Credit** ----------------------------------------------- Do you have experience supervising external collection agencies and managing overdue portfolios? At Sears, we seek talent with analytical thinking, operational leadership, and results orientation to join our Credit Center. **Work Location:** Sears Credit Center C. de Venustiano Carranza 23, Centro Histórico, CDMX. **Schedule:** Monday to Saturday ### **What You’ll Do:** * Supervise and monitor external collection agencies * Monitor key performance indicators and portfolio recovery * Validate recovery strategies and operational compliance * Identify deviations and propose corrective actions * Generate performance reports and analyses * Coordinate follow-up on early-stage, mid-stage, and written-off portfolios ### **Requirements:** * Bachelor’s degree in Business Administration, Accounting, Finance, or related field * Minimum 3 years of experience in retail or financial collections * Intermediate-to-advanced Excel skills (pivot tables, KPIs, data cross-referencing) * Experience working with external agencies and portfolio recovery * Strong analytical, negotiation, and operational follow-up capabilities ### **We’re Looking For People With:** * Strategic thinking * Results orientation * Leadership and communication skills * Organizational and decision-making abilities * Attention to detail and numerical analysis **We Offer** ------------- * Base salary * Statutory benefits and above-standard benefits * Participation in strategic financial product projects. * Professional development and continuous learning. * A dynamic and collaborative work environment Apply through this platform or send your updated CV to: **axmejia@\*** **Desired Education Level:** Bachelor’s degree — completed **Desired Experience Level:** Mid-level **Departmental Function:** Commercial / Sales **Industry:** Retail / Retail Trade **Skills:** * Results-oriented mindset * Problem-solving ability * Attention to detail * Organizational skills * Leadership *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0e5ef25200005000c5d10c\&source\=indeed*