Front Desk Manager

Description

Position Summary: We are seeking a Front Desk Manager to coordinate and supervise front desk operations, ensuring efficient guest service and proper execution of administrative processes. Key Highlights: 1. Coordination and supervision of front desk operations 2. Ensuring warm and efficient guest service 3. Leadership, organization, and customer service orientation We are looking for a responsible Front Desk Manager to coordinate and supervise front desk operations, ensuring warm, efficient, and professional guest service as well as the proper functioning of front desk administrative processes. Main Responsibilities: Supervise front desk staff and assign daily tasks. Ensure agile and efficient check-in and check-out processes. Provide assistance and resolve guest requests, inquiries, or complaints. Coordinate communication between the front desk and other hotel departments. Monitor reservations, occupancy, and room availability. Prepare operational reports and track key performance indicators. Train and evaluate the front desk team. Ensure compliance with service standards and internal policies. Requirements: Bachelor’s degree in Tourism, Business Administration, Hospitality, or related field. Minimum 2 years of experience in hotel front desk or similar positions. Proficiency in hotel management systems and Microsoft Office suite. Leadership, organizational skills, and customer service orientation. Flexible working hours. Advanced English proficiency We Offer: Competitive salary. Statutory benefits and additional benefits beyond statutory requirements. Excellent work environment. Professional growth opportunities.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 1 year of experience Languages: English Knowledge: Communication, Efficiency, Team Management, Agility, Personnel Management, Microsoft Office, Front Desk Operations, Supervision, Guest Services Keywords: leader, manager, supervisor, director, chief, lead, management, head, receptionist, front desk agent