**Company Description:** El Puerto de Liverpool is the leading department store company in Mexico. WITH OVER 170 YEARS IN THE MARKET, we focus on facilitating product selection and providing the best service to Mexican families, aiming to exceed expectations in quality, fashion, value, and customer service within a pleasant environment. **We operate five business units:** Liverpool Stores, Suburbia Stores, Galerías Shopping Centers, Boutiques, and Financial Businesses, forming a solid company that offers its employees financial stability and the pride of belonging to a 100% MEXICAN COMPANY. OUR MISSION IS TO SERVE OUR CUSTOMERS EVERYWHERE, EVERY DAY, FOR LIFE; our vision is to be the best choice in service, assortment, and value. Our values guide us toward teamwork, productivity, innovation, and integrity. **Job Mission:** Review and resolve issues affecting customers who purchase online from Liverpool and Suburbia due to logistics or system-related matters. **Job Responsibilities:** 1\. Stakeholder follow-up and communication 2\. Decision-making to determine the best solution for our customers. 3\. Analysis and interpretation of dashboards to identify where in the process we are failing and make decisions aligned with customer needs. 4\. Identify ways to compensate our customers for delivery failures. **Requirements:** Bachelor’s degree in Business Administration, Logistics, or related field. Intermediate Excel Intermediate Power BI **Offer Conditions:****Benefits:** * Medical insurance * Training and courses * Medical insurance * Product discounts * Grocery vouchers * Flexible working hours * Birthday day off * Additional vacation days