Systems Support Technician

Description

Job Summary: We are seeking a Systems Technician with experience in hardware and software installation and configuration, network management, user support, and system maintenance, with mandatory use of AI tools. Key Highlights: 1. Mandatory use of Artificial Intelligence (AI) tools 2. Advanced user and customer support 3. Comprehensive network and system management Systems Technician. **Publication Date:** February 26, 2026 **Salary:** MXN 15,000.00 \- MXN 18,000.00 per month * **System Updates:** Install and configure hardware, security patches, software, networks, and applications (MAC, Win, iOS, Android); replace disks, components, full hardware, and security systems. * **Network Management:** Continuously monitor and maintain systems and networks at 100% uptime (entire infrastructure, LAN, IP, routers, switches, Mac, Office 360, Skype Conferencing, Teams, videoconferencing equipment, Kaspersky antivirus, VPN, corporate email, backups via FreeFileSync, CCTV). * **User Support:** Provide 100% advanced support to users and customers to resolve issues; deliver technical assistance for specific queries and problems; offer remote and on-site support. * **Preventive and Corrective Maintenance:** Perform regular maintenance tasks on all equipment to ensure functionality and efficiency of all systems; troubleshoot software and hardware issues; manage license compliance; configure printers and peripheral devices. * **Mandatory Use of Artificial Intelligence (AI) Tools.** CV and corporate profile writing and optimization. Corporate content generation. Design and support for internal advertising campaigns: brochures, images, etc. Content creation for firm events. Corporate video creation (Canva, Gemini, ChatGPT, Adobe, Illustrator, etc). * **Documentation of Policies and Procedures:** Document problem records, solutions, and follow-up actions, and present them to Management along with proposed solutions. * **User Training Provision:** (AI, MAC, Office 360, VPN, AnyDesk, Windows, iOS, Android), corporate email. * **Essential Skills:** Customer service skills, excellent clear written and verbal communication, empathy, positive attitude, proactive nature, strong personality, responsibility, organization, and documentation. **Education:** Bachelor's degree preferred in **Systems Engineering**, Marketing (intermediate knowledge). **Experience:** Minimum 3 years in the same or similar position. **Work Location:** Santa Fe, CDMX **Base Salary:** MXN 15,000 to MXN 18,000 per month. Employment Type: Full-time Work Mode: On-site employment Salary: MXN 15,000.00 \- MXN 18,000.00 per month Benefits: * Savings fund * Option for indefinite-term contract Work Mode: On-site employment