Customer Service Coordinator

Description

Job Summary: We are seeking a Customer Service Coordinator with experience in information management, delivery tracking, and incident resolution to ensure customer satisfaction. Key Responsibilities: 1. Coordination and tracking of product deliveries. 2. Management of appointments, rejections, and returns. 3. Handling of retail portals and ERP systems. We are looking for a **Customer Service Coordinator** with relevant experience. **REQUIREMENTS:** Minimum 2 years of experience in a similar role; file and information control and management; file updating; information flow management; generation of shipping appointments; handling of product rejections and returns; communication with customers. Team leadership skills. **Knowledge of retail portals** (e.g., Walmart, Amazon, Soriana). Intermediate-level Excel proficiency. Experience with at least one ERP system (e.g., AS400, SAE, SAP). Completed bachelor’s degree or engineering degree. **RESPONSIBILITIES:** · Track product deliveries by coordinating with the traffic department, customers, and end customers; analyze and adjust deviations from the established delivery plan to ensure products are delivered at the agreed time and manner. · Monitor product shipments. · Confirm appointments by analyzing invoice requirements, defining delivery time and method, and ensuring a delivery guide is available for scheduled product deliveries. · Track product rejections or cancellations, addressing and coordinating solutions for delivery issues, rescheduling, and order cancellations to guarantee issuance of required delivery documents for corresponding service billing. · Generate daily, weekly, and monthly operational reports for the assigned account, updating relevant reports (KPIs, appointments, incidents, etc.) and providing client-related information to internal and external stakeholders to keep clients updated on service management. · Monitor incidents occurring in assigned accounts during service management, reporting details to the traffic department and the client, coordinating product reshipment and managing billing adjustments. · Receive invoices from clients or the billing department, run the interface to segregate orders or invoices by service type, generate corresponding orders and services, and deliver them to the traffic department for shipment. **WHAT WE OFFER:** Competitive salary. Statutory and above-statutory benefits. Direct employment contract with the company. Work schedule: Monday to Friday. WORK LOCATION: TLALNEPANTLA. INTERESTED CANDIDATES SHOULD APPLY THROUGH THIS CHANNEL. Employment type: Full-time Salary: $16,000.00 - $18,000.00 per month Benefits: * Savings fund * Option for an indefinite-term contract * Life insurance * Food vouchers Workplace: On-site employment