Job Description: Ensure operational continuity for employees by proactively and reactively resolving hardware, software, and connectivity incidents, guaranteeing that technological tools do not hinder productivity. Activities and Responsibilities: * **Ticket Management:** Receive, prioritize, and resolve requests using Service Desk software (Odoo, Jira Service Management). * **Hardware Maintenance:** Configuration and repair of laptops (Windows/macOS), printers, IP telephony, and peripherals. * **Software and Access Management:** User onboarding/offboarding in Active Directory and Google Workspace; license provisioning (Office 365) and corporate software; familiarity with Odoo and Moodle. * **Basic Networking:** Diagnosis of Wi-Fi, VPN, structured cabling, and access point configuration issues. * **Inventory Management:** Tracking and updating stock of devices and peripherals. **Technical Requirements (Hard Skills)** * **Operating Systems:** Expert-level proficiency in Windows 10/11 and working knowledge of macOS. * **Cloud Tools:** Administration of Microsoft 365 and Google Workspace consoles. * **Networking:** Knowledge of TCP/IP, DNS, DHCP protocols, and VPN configuration. * **Security:** Installation and monitoring of antivirus/EDR solutions, and support for multi-factor authentication (MFA). **Soft Skills** * **Patience and Empathy:** Ability to interact effectively with users possessing varying levels of digital literacy. * **Problem Solving:** Capacity for rapid diagnosis under pressure. * Self-management and self-critical thinking.