BILINGUAL SUPPORT COORDINATOR – ON-SITE T2

Description

Job Summary: We are seeking a Bilingual Support Coordinator to register, analyze, and document incidents; coordinate support staff; and provide hardware and software support. Key Responsibilities: 1. Support staff coordination 2. Hardware and software support 3. Ticketing tool management At Orion Innovation, we are a leading international technology services company with offices in Mexico and the United States, delivering high-impact business solutions. Due to our continuous growth, we are looking for talent like: **:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::** **BILINGUAL SUPPORT COORDINATOR – ON-SITE T2** **:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::** **Requirements:** Bachelor’s degree or Engineering in Systems, Computer Science, Communications, or related fields. · Incident registration, analysis, and documentation. · Experience interacting with users across different locations. · Knowledge of CRM tools for tracking reported cases. · Identification of new requirements or scenarios arising from reported incidents. · Coordination of support staff. · Hardware and software support. · Coordination of user acceptance testing. · Ticketing tool management. **:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::** **We Offer:** · Competitive salary based on experience. · Additional statutory and above-statutory benefits: o IMSS (Mexican Social Security Institute) o Year-end bonus (Aguinaldo) o Vacation time 𝑜 Vacation premium (Prima Vacacional) **:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::** If you meet the profile, please apply through this channel, send your CV to the email address indicated in the job posting, or send a WhatsApp message to the number listed in the posting, specifying the position and your salary expectations — we will then contact you. Thank you for your interest in joining our team! **:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::** "At Orion Innovation, it is strictly prohibited to request medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status as conditions for hiring, continued employment, or promotion. No individual shall be discriminated against on the basis of race, religion, sexual orientation, physical condition, socioeconomic status, or any other grounds." Salary: $1,000.00 – $2,000.00 per month Benefits: * Savings fund * Discounts and preferential pricing * Employee referral program * Medical expense insurance * Major medical expense insurance * Life insurance * Remote work option * Grocery vouchers Work Location: On-site employment