Description
**Job Requirements**
* Medical degree (certified)
* Proficiency in insurance company portals.
* Office software proficiency: Intermediate level.
* Minimum experience: 2 years in Medical Evaluation and Insurance.
* General knowledge of insurance terminology.
**Job Responsibilities**
* Advise and guide risk administrators and policyholders.
* Prepare medical evaluations.
* Complete forms for special cases.
* Conduct training sessions on insurance policy usage jointly with the Customer Service Executive.
* Participate in various organized campaigns.
* Jointly develop, with the Customer Service Executive and the client, the Annual Service Plan (activity calendar, health campaigns, insurance usage talks, database reconciliation, renewal, etc.).
* Attend follow-up meetings with administrators of assigned accounts.
* Participate in the insurance policy renewal process.
* Perform quality control checks to ensure renewed policies (pre- and post-renewal) include coverages and endorsements as specified by the Underwriting Department in terms and conditions.
* Review documentation and information related to claims processing requests.
* Participate in complex case committees with insurance companies.
* Request reconsideration from insurance companies when warranted.
* Upload files to SICAS.
* Request dashboards assigned according to operational needs.
**Additional Benefits and Perks**
* Fully integrated salary paid through payroll.
* 30-day year-end bonus.
* Life insurance.
* Computer equipment (laptop).
* Statutory benefits and above-statutory benefits.
* Work schedule: Monday to Friday, 08:00–17:00 hrs.
* Hybrid work model.
* Ongoing training.
* Opportunities for career growth within the company.
Employment Type: Full-time, Indefinite-term contract
Salary: $20,000.00 – $22,000.00 per month
Benefits:
* Educational support
* Discounts and preferential pricing
* Company parking
* Free parking
* Flexible working hours
* Option for indefinite-term contract
* Life insurance
* Company-provided mobile phone
* Remote work
* Additional vacation days or paid leave
Work Location: Hybrid remote work in 01000, Álvaro Obregón, CDMX