Desktop Support Technician

Description

Summary: Seeking a bilingual Desktop Support Technician to maintain IT infrastructure and assist staff with technical difficulties within a stable, well-established company in the revolutionary IoT domain. Highlights: 1. Work for a stable, well-established company in the IoT domain 2. Opportunities for professional growth within an international corporation 3. Excellent work environment with a focus on service spirit (Please submit resume in English) Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market. We are seeking a bilingual (Spanish and English) Desktop Support Technician with at least 3\-5 years of experience to maintain our computer\-related infrastructure and assist individuals experiencing IT difficulties. This is an exciting opportunity for those who want to work for a stable, well\-established company, building transformative technologies within the revolutionary domain of IoT. Responsibilities: * Advise staff on appropriate procedures for directing their IT\-related queries and recommendations. * Receive and document requests for support. * Decide on the most suitable ways of providing aid. * Deliver IT and related assistance upon request, or as you deem suitable. * Configure new desktops, routers, modems, and similar devices. * Perform routine inspections and upkeep of existing installations. * Update computer operating systems and other important software, as needed. * Substantiate requests for hardware and software purchases and upgrades, if appropriate. * Provide suggestions on appropriate training for staff. * Provide expert desktop management including imaging, software installation, updates, maintenance, and performance monitoring High\-level IT support, related to complex desktop and end\-user troubleshooting. * Install, configure, and update approved hardware, software, desk phones, softphones, corporate mobile devices, and computer\-related peripherals. * Document new procedures and information and update current documentation * Assist in updating the IT desktop inventory list for all new/replacement and returned equipment. * Other duties as may be assigned. Qualifications: * 3\+ Years extensive experience implementing, administering/supporting the following technologies: * Advanced Knowledge of Microsoft Office 365 * Windows OS * Linux OS * MacOS * Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS * Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...) * iOS and Android Mobile Devices * Enterprise printers/scanners * Label Printers * Executive\-level support * Remote desktop management tools such as Kaseya or equivalent * Audiovisual and teleconferencing unified communication tools and related equipment * Experience with Help Desk Ticketing systems such as JIRA * Experience with Label Printing, Bartender, EZ Label, Label Vision * Extensive Experience with Powershell, CLI * Involvement with company\-wide deployments and/or migration efforts * Experience with Ticketing Systems and Tech Support Skills. * Fully Bilingual English/Spanish. Strong Pluses: * Certifications in CompTIA A\+, Network \+, Mac OSX, Windows 11, Linux * Law Benefits. * Superior Perks. * Excellent work environment. * Being part of an international corporation with opportunities of professional growth. * Typical Work schedule: Monday to Friday from 9:00 a.m. \- 6:00 p.m. Saturdays 9:00 a.m. – 2:00 p.m. If you are a talented desktop support technician with at least 3 years of experience and have interest in the Internet of Things domain, we want to speak with you. We want a nice spirit of services with the focus on the importance of keeping running the operation and the solution for the colleagues needs.