Collections Officer

Description

Job Summary: Collections Officer with experience in portfolio recovery and customer location, handling delinquency and servicing in banking campaigns. Key Highlights: 1. Flexible work schedule with morning and afternoon shifts 2. Excellent work environment and team integration activities 3. Direct employment contract with superior benefits Job Offer Collections Officer Location: Miguel Hidalgo, Mexico City Company: Zéndere Holding I, SAPI de CV Posted on April 17, 2026 Valid until May 15, 2026 Net Monthly Salary $10,000\.00 Apply Reference Number: 21115203 Description REQUIREMENTS: \- Minimum 6 months of experience in telephone collections for consumer credit within the last 3 years. \- Proficiency in delinquency management for accounts overdue by at least two and a half years. WE OFFER TWO SHIFT OPTIONS — CHOOSE THE ONE THAT BEST FITS YOUR SCHEDULE. WORK SCHEDULE: \- MORNING SHIFT: Monday to Friday, 7:00 AM to 2:15 PM; Saturdays, 7:00 AM to 11:00 AM. \- AFTERNOON SHIFT: Monday to Friday, 2:15 PM to 9:00 PM; Saturdays, 11:00 AM to 3:00 PM. WORK LOCATION: Polanco BENEFITS OF WORKING WITH US: BASE SALARY: \- MORNING SHIFT: $9,500\.00 \- AFTERNOON SHIFT: $10,000\.00 PLUS BONUSES: \- Attendance Bonus: $200 \- Punctuality Bonus: $200 \- Transportation Allowance: $500 \- Guaranteed Incentive (first two months): $1,000 UNCAPPED COMMISSIONS. 5-DAY TRAINING (PAID). DIRECT EMPLOYMENT CONTRACT WITH SUPERIOR BENEFITS FROM DAY ONE: \- Social Security. \- 25% vacation premium. \- 12 vacation days. \- 30-day year-end bonus (aguinaldo). \- Life insurance. \- Major medical expense insurance. \- Monthly team integration activities. \- Festivity-aligned events. EXCELLENT WORK ENVIRONMENT Requirements * Required education level: High school or vocational training * Experience: 6 months to 1 year as Collections Officer * Knowledge and tools: + Management of accounts overdue by 2 years + Telephone collections * Language(s): + None * Skills and competencies: + Communication + Results orientation + Negotiation * Candidate availability: + No travel required Schedule Some days Part-time 07:00 \- 03:00 Schedule Clarifications: Morning Shift \- Monday to Friday, 7:00 AM to 2:15 PM; Saturdays, 7:00 AM to 11:00 AM Afternoon Shift \- Monday to Friday, 2:15 PM to 9:00 PM; Saturdays, 11:00 AM to 3:00 PM Functions and Responsibilities * Portfolio negotiation and recovery * Locating customers with outstanding debts * Servicing in banking campaigns (BBVA and Banamex) The company offers * Statutory benefits * Punctuality bonus * Attendance bonus * Transportation bonus * Indefinite-term employment contract Recruitment Process * HR Interview \- Interview scheduled * Trainer Interview * Contract Signing \- Training begins immediately * Recruitment process start date: April 20, 2026 * Recruitment process duration: 1 Week