**Vacancy: Senior Shift Manager – Restaurant (High-End)** ------------------------------------------------------------------- **Location:** Mitikah, CDMX ### **Lead a high-end gastronomic experience** A restaurant specializing in **premium seafood** is seeking a **Senior Shift Manager** with leadership skills, attention to detail, and passion for hospitality, to ensure impeccable service and an exceptional dining experience for every guest. This position is key to daily operations and upholding the highest service standards. **Position Objective** ----------------------- Supervise, coordinate, and lead the waitstaff team, ensuring service excellence, adherence to protocols, and an outstanding gastronomic experience within a high-pressure environment. **Key Responsibilities** --------------------------------- * Lead and supervise the waitstaff team to guarantee professional and efficient service. * Coordinate dining room setup, presentation, organization, and cleanliness. * Train, motivate, and evaluate staff according to service standards and protocols. * Resolve incidents with empathy, discretion, and customer orientation. * Supervise compliance with hygiene and food safety regulations. * Support operations for special events and group services. * Oversee account management, closing procedures, and billing processes. * Maintain effective communication with kitchen, bar, and management. **Ideal Candidate Profile** ------------------------------ * **Education:** Certification in Hospitality, Gastronomy, or equivalent experience. * **Experience:** Minimum 2 years as Head Waiter, Shift Manager, or similar role. * Proven experience in **fine dining restaurants, haute cuisine, or premium seafood establishments**. **Key Competencies** ---------------------- * Leadership and assertive communication. * Knowledge of etiquette, protocols, and service standards. * Conflict resolution and decision-making under pressure. * Attention to detail and focus on guest experience. * Knowledge of hygiene and food safety (H or Clean Point certification – desirable). **Additional Requirements** -------------------------- * Experience in operational supervision within the restaurant industry. * Food safety certification (desirable). * Availability to travel between **Veracruz and Boca del Río**. * Flexible schedule (weekends, holidays, and special events). **We Offer** ------------- * **Net monthly salary:** $10,500 to $16,000 * Weekly tips * **Performance bonus:** up to $5,000 * Annual savings fund * Statutory benefits starting from the 2nd month * Professional growth and development plan * Excellent work environment and culture of respect **Join our team!** ---------------------------- If you have experience in high-end service, leadership, and passion for hospitality, **we want to meet you. Your talent could be the key ingredient of our success.**