**Location:** Hybrid – Central Office and Remote **Contract Type:** Permanent **General Opportunity Overview** Are you passionate about connecting people, driving digital communities, and enhancing interaction in innovative environments? As part of our team, you’ll face the challenge of creating valuable user experiences, fostering audience engagement, and building long-term relationships between brands and online communities. We’re seeking a creative, strategic, and empathetic individual who feels comfortable managing multiple social platforms, moderating conversations, and identifying opportunities for improvement across our digital presence. If you thrive in collaborative, ever-evolving environments, we’d love to meet you. **Key Responsibilities – Community Management, Engagement, and Digital Strategies** -------------------------------------------------------------------------------------- * Design, implement, and oversee community communication and growth strategies across social media, forums, and other digital platforms. * Monitor conversations, respond to inquiries, and moderate interactions in real time—fostering a safe, inclusive, and participatory environment. * Identify community insights, trends, and needs to generate relevant content and strengthen the brand–audience connection. * Collaborate on planning and coordinating digital campaigns, online events, and loyalty initiatives. * Manage crisis situations and sensitive comments professionally and empathetically, ensuring a positive experience for all parties. * Prepare activity reports, progress summaries, and improvement proposals based on metric analysis and community feedback. * Work alongside marketing, technology, and customer service teams to implement multichannel digital initiatives. ### **Core Requirements – Experience in Community and Social Media Management** * University or technical degree in Communications, Advertising, Digital Marketing, Public Relations, Sociology, Psychology, or related fields. * Minimum 2 years of experience in digital community management, social media management, or similar roles within digital ecosystems. * Advanced knowledge of social media management platforms (Meta, X/Twitter, LinkedIn, Discord, TikTok, etc.). * Experience creating, executing, and moderating online engagement activities—including contests, live streams, and interactive campaigns. * Analytical skills to monitor metrics, interpret community data, and produce performance reports. * Preferred: Experience with social listening tools, automation platforms, and digital crisis management. #### **Daily Functions – Moderation, Support, and Online Community Development** * Respond to and route inquiries, suggestions, and comments—providing timely, brand-aligned responses. * Monitor key performance indicators (KPIs) for community activity, engagement, and growth. * Coordinate content scheduling and publishing with the creative team. * Propose initiatives to increase audience participation and foster a sense of belonging. * Host and facilitate digital sessions and events to strengthen relationships and encourage networking among members. * Identify brand ambassadors and cultivate positive relationships with stakeholders and digital opinion leaders. ##### **Professional Profile – Empathy, Digital Leadership, and Social Creativity** * Ability to act with empathy, diplomacy, and respect at all times—championing diversity and inclusion. * Excellent communication, writing, and conflict-resolution skills in digital environments. * Strategic thinking, proactive attitude, and creative approach to transforming opportunities into community initiatives. * Strong organizational skills, attention to detail, and efficient time and priority management. * Willingness to learn from trends, explore emerging platforms, and embrace challenges in a dynamic digital landscape. * Commitment to excellence, ethics, and social innovation within online communities. ###### **Benefits – Professional Growth in Digital Community Management** * Competitive salary, performance-based incentives, and an attractive compensation plan. * Ongoing training in community management, social media, and cutting-edge digital tools. * Active involvement in innovative projects and visibility across the digital ecosystem. * Collaborative and inclusive culture, with hybrid work arrangements and flexible hours. * Opportunity for professional growth within a leading, expanding organization—working alongside multidisciplinary and creative teams.