On-Site Support Engineer

Description

Job Summary: We are seeking a User Technical Support specialist to join a dynamic team, providing on-site assistance and resolving technological incidents. Key Highlights: 1. Opportunity for growth in technical support and technology. 2. Be part of a dynamic and growing operation. 3. Excellent work environment. We Are Looking for a User Technical Support Specialist! Are you passionate about solving problems and helping others with technology? Join our team and become part of a dynamic, growing operation! **Location:** Saltillo Industrial Park **Schedule:** Monday to Friday, 6:00 a.m. to 3:30 p.m. **Salary:** $16,000 to $19,000 per month \+ performance bonus of up to $3,000 What Will You Do?* Provide on-site technical support to users (hardware, software, and networks). * Diagnose and resolve incidents promptly, meeting SLAs. * Install, configure, and maintain computers and printers. * Perform preventive maintenance (cleaning, updates, backups). * Coordinate spare parts, vendors, and technical visits when necessary. Train and guide users on the proper use of technological tools. * **Requirements** * Experience in technical support (Level 1 / 2\). * English proficiency at minimum A3 level (understanding of manuals and basic conversation). * Problem-solving orientation and customer service focus. * Organization, follow-up capability, and sense of urgency. * Knowledge of hardware, software, networks, and diagnostic tools. **Benefits** * Excellent work environment * Performance bonus * Job stability and growth opportunities **If you love technology and want to develop your career in technical support, this opportunity is for you. Apply now!**