Job Summary: We are seeking a Level 1 Technical Support Analyst to resolve remote and telephone incidents, report failures, and document activities. Key Highlights: 1. Opportunity for recent graduates with no experience required 2. Remote and telephone incident resolution 3. Technical support expertise in SQL Server, Networks, and Windows Server Join the best team and become a **Level 1 Technical Support Analyst** We are looking for: * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (internship status, in the process of graduation, graduated, currently studying, or incomplete) * Minimum 6 months’ experience in technical support via telephone (call center) or remotely (social service and professional practice experience accepted) * **Recent graduates: no experience required** Required Knowledge: * **SQL Server** as a Database Management System (DBMS) for data management (basic level) * **Basic knowledge of Networks** * **Windows Server** (basic level) Responsibilities: * Resolve incidents remotely and by telephone * Report failures using designated tools with supervisors * Accurately document all activities performed to address incidents What We Offer: * Salary: $10,186.14 gross * Monthly bonus: $750 * Statutory benefits and additional benefits exceeding statutory requirements from day one Work Schedule: * 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest day) Work Location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit Metrobús Dr. Galvez) **Apply through this channel or contact Lic. Andrea Pacheco at 55.27.27.81.66.**