Mc Group, a global leader in transforming plastic into components for the cosmetics, personal care, household, fragrance, pharmaceutical, and food industries Join Our Team We are looking for: **Infrastructure and Support Manager** Requirements: * Degree in Computer Systems Engineering, Information Technology, or related field * 2 years of experience in a similar position * Experience in infrastructure and technical support is desirable Responsibilities: * Ensure timely handling of support tickets * Provide technical support to users * Install and configure base software and hardware * Analyze server and general equipment performance * Prepare an inventory of Mc Group’s computer equipment * Execute the company’s preventive maintenance plan for equipment * Provide hardware, office automation, and IT network support * Administer the internal network system * Develop network system maintenance plans * Manage printer administration * Coordinate preventive maintenance with suppliers * Manage equipment replacement or renewal * Monitor SITE * Administer the IT services reception process * Support the development of new projects * Analyze user needs to identify opportunities for process implementation or optimization Interested candidates may apply through this channel At MC Group, we are committed to equal opportunity; therefore, our Talent Attraction process is based solely on candidates’ competencies, skills, and experience, and we reject any act of discrimination based on ethnic origin, nationality, sex, gender, age, color, race, social or economic status, health condition (provided the nature of the work does not adversely affect the candidate’s condition), legal status, religion, physical appearance, genetic characteristics, migration status, pregnancy, language, opinions, sexual preference, political identity or affiliation, marital status, family situation, family responsibilities, language, or any other reason. At MC Group, requesting medical certificates confirming non-pregnancy or Human Immunodeficiency Virus (HIV) status—or commissions of any kind—as requirements for hiring, continued employment, or promotion is strictly prohibited. Position type: Full-time, indefinite term Salary: Up to $12,000.00 per month Benefits: * Savings fund * Grocery vouchers Work location: On-site