Technical Support Analyst

Description

Position Summary: We are seeking a Technical Support Analyst with experience in financial services to provide technical incident support and resolution, and infrastructure and server administration. Key Responsibilities: 1. Technical incident support and resolution 2. Infrastructure and server administration 3. Network, firewall, and security device management **Sinerglobal is seeking a Technical Support Analyst in Polanco \- Miguel Hidalgo, Mexico City** ------------------------------------------------------------------------------------------------ We are seeking a **Technical Support Analyst** for a financial services company. ***REQUIREMENTS:*** * Completed Bachelor’s or Engineering degree in Systems, Telecommunications. * 3 years of experience in similar positions. * Availability to work on weekends or overnight shifts during maintenance windows starting at 9 PM. ***EXPERIENCE AND KNOWLEDGE:*** * Providing technical incident support and resolution to end users. * Proficiency in Office suite, SharePoint, and OneDrive. * Full system formatting and restoration from scratch. * Infrastructure administration. * Firewall configuration based on security policies. * Server administration using operating systems (Windows Server 2019 or later). * Knowledge and use of administration tools (Active Directory, DHCP and DNS services). * Server maintenance, Windows updates, and driver updates. * Network and VPN configuration (site-to-site and client-to-site). * Networking knowledge (user connectivity issues). * Network segmentation knowledge. * Connection protocols. * OSI 7-layer network security model (conceptual understanding). * Network switch and security device management, including firewall access rules and policies. * Closed-circuit administration and monitoring. * Biometric access systems. * Knowledge and use of Voice over IP (VoIP) telephony. * DID assignment. * Basic knowledge of predictive dialers. * Preventive and corrective maintenance of computing equipment (desktops and laptops). * Preventive and corrective maintenance of printers. ***COMPENSATION PACKAGE:*** * Base salary of **$25,000 to $28,000** gross per month. * Statutory and above-statutory benefits. * Christmas bonus equivalent to **30 days** of salary. * Life insurance. * Major medical expense insurance extendable to spouse and children. If you meet the above requirements, please submit your **CV** through this channel; *ensure it is up to date.* **Desired education level:** Bachelor’s degree or higher \- completed. **Desired experience level:** Expert level. **Departmental function:** Technology / Internet. **Industry:** Consulting, advisory, and business services. **Skills:** * Service-oriented attitude. * Proactive. * Communication. * Results-oriented. * Teamwork. *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69c18b6a3e00003400e0a6c6\&source\=indeed*