Description
Job Summary:
We are seeking a Field Technical Support professional to resolve incidents and technical fault requests on-site, ensuring timely handling and closure of reports.
Key Highlights:
1. Experience in telecommunications, systems, or field technical support.
2. Responsibilities include diagnosing faults and replacing parts on-site.
3. Ongoing training as a Field Engineer.
**Compusof México**
We are looking for your talent as Field Technical Support in **Tampico.**
**Requirements:**
* Technical degree in computing, systems, or equivalent in a related field
* Experience as a Field Engineer/Technician in telecommunications, systems, technical support, or related areas (minimum 6 months of experience)
**Knowledge:**
* Maintenance and repair of computer equipment.
* Laser printers.
* Telephony and networking (basic)
* Structured cabling (desirable)
* Configuration of Routers, Switches, and Network Switches.\*
**Responsibilities:**
* Diagnose faults reported by customers.
* Replace parts, track incidents, handle and close reports.
* 100% FIELD WORK
**Job Responsibilities:**
Promptly resolve incidents and/or technical fault requests raised by users within the timeframes agreed upon with the client.
**We Offer:**
* Training as a Field Engineer
* Continuous training.
* Statutory benefits
* Per diems
**Work Arrangement:**
100% On-site field work
Coverage of locations outside the employee's city of residence.