**Job Objective** Provide timely and effective technical and infrastructure support, ensuring the operational continuity of the organization’s technology systems, minimizing disruptions, and guaranteeing a productive work environment for all departments. **Main Responsibilities** * Installation and configuration of wired and wireless networks. * Diagnosis and repair of computing equipment. * Preventive and/or corrective maintenance of Windows computing equipment. * Assembly of high-end computing equipment. * Installation and updating of software on Windows. * Management of Android and iOS devices. * Maintenance of inkjet and laser printers. * Inventory control of computing equipment. * Installation of devices in Windows environments. * Management of backups for the company’s computing equipment. * Advisory services and training on software for internal company users. * Management of the corporate Office 365 licensing tenant in the cloud. * Management of the ticketing system application. * Procurement management with suppliers. * In-person and remote support for internal and external users. * Sense of urgency and ability to work under pressure. * Shift rotation and on-call duties. **Requirements** * Minimum of **1 year of experience in technical support** or IT infrastructure. * Education: * Bachelor’s degree or Engineering in Computer Science, Computer Systems, or related field. * Technical knowledge: * Windows operating systems (advanced level). * Network configuration and connectivity solutions. * Hardware maintenance and repair. * Basic or intermediate technical English (reading and comprehension). **Skills and Competencies** * Strong analytical and problem-solving abilities. * Clear communication, patience, and empathy when supporting users. * Ability to work under pressure and make timely decisions. * Preventive mindset and commitment to continuous improvement. * Teamwork. **We Offer** * Job stability. * Professional development within the IT department. * Collaborative work environment. * Statutory benefits. **If you meet the profile and are interested in joining our team, apply through this channel.** Job type: Full-time Salary: $12,000.00 - $15,000.00 per month Benefits: * Option for indefinite-term contract. * Company phone. Workplace: On-site employment