Technical Support

Description

Job Summary: Nextgen is seeking talent for a Technical Support position, offering a pleasant work environment and a goal-oriented culture. Key Highlights: 1. Pleasant environment 2. Culture focused on goal achievement 3. Technical Support position Nextgen, a Tamaulipas-based company with over 15 years of experience in the region, is seeking talent for a Technical Support position; we offer a pleasant work environment and a culture focused on goal achievement. We require a candidate with the following qualifications: Bachelor's degree in Computer Systems Engineering or related field Experience: 6 months to 1 year in a similar position Skills: * Problem analysis capability * Responsibility * Organization * Customer service attitude * Proactivity Technical knowledge: * Proficiency in helpdesk systems, e.g., Zoho * Knowledge of MySQL * ERP knowledge * Basic knowledge of networks, operating systems, and databases Main responsibilities: * Software/hardware installation * On-site and remote user support Employment type: Full-time Application question(s): * Do you have experience providing ERP system support? * Do you use helpdesk software? Which one? * This position is on-site; do you reside in Tampico or its surrounding areas? Work location: On-site employment