IT Analyst / Technical Support

Description

Job Summary: Konecta is seeking technology talent to provide first- and second-level technical support, ensuring the proper operation of computing equipment, networks, and technological infrastructure. Key Highlights: 1. Growth plan 2. Job stability 3. Superior benefits **Konecta – Gómez Palacio, Durango** At **Konecta**, we seek technology professionals who wish to grow within a dynamic environment focused on problem-solving and operational support. ### **Job Objective:** Provide first- and second-level technical support to ensure the proper operation of computing equipment, networks, and technological infrastructure, guaranteeing business operational continuity. ### **Requirements:** * Minimum of **6 months of experience in technical support** * Knowledge of: * Operating systems: **Windows and/or Linux** * Networks: **LAN/WAN, VPN** * Support for computing equipment and peripherals * Fault diagnosis and resolution * Command-line interface (MS\-DOS / basic commands) * Experience with **help desk / ticketing systems** * Basic English (preferred) ### **Main Responsibilities:** * First- and second-level technical support * Diagnosis and repair of computing equipment * Installation and maintenance of PCs, laptops, printers, and peripherals * Ticket handling and follow-up (help desk) * Preventive and corrective maintenance * Hardware and software inventory management * Support in implementing technology projects * Basic infrastructure supervision (cabling, site, data center) ### **Key Competencies:** * Problem solving * Working under pressure * Frustration tolerance * Results orientation * Effective communication ### **We Offer:** * **Growth plan** * Superior benefits * Job stability ### **Schedule:** **Monday to Saturday, 10:00 AM to 6:00 PM** ### **Application:** Send your CV to: **jorge.banuelos@konecta.com** WhatsApp: **871 612 2715**