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Tickets resolution following IT Operation Model.\n \n \n\n**SECTION II:** EXPERIENCE AND EDUCATION\n \n* Computer Science education technical or bachelor’s degree\n* 3 years of experience configuring, building or troubleshooting computers, printers, scanners\n* English (Speaking 50%, Writing 70%, Reading 90%)\n\n\n**SECTION III:** KNOWLEDGE, SKILLS AND CERTIFICATIONS\n \n* Customer\\-oriented approach with a commitment to maintaining a high level of customer satisfaction and service excellence.\n* Excellent written and verbal communication skills with a focus on clear, professional, and empathetic interaction with users and colleagues.\n* Strong time\\-management, organizational skills, and attention to detail, with the ability to effectively prioritize tasks and work under pressure to meet deadlines.\n* Strong problem\\-solving and analytical skills to diagnose and resolve complex technical issues efficiently.\n* Availability to work on the day shift, evening shift, and night shift\n* Good teammate (attend meetings, collaborate, maintain good relationships with colleagues)\n* Punctuality\n\n\n**SECTION IV:** MAIN TASKS AND RESPONSIBILITIES\n \n* Regular end user support (Professionals)\n\n\no Provide primary technical support to end\\-users via multiple communication channels (phone, email, chat).\n \no Accurately document all support interactions, incidents, and resolutions in the ticketing system to ensure clear historical tracking and knowledge transfer.\n \no End user equipment supports and troubleshooting (DELL \\[laptop, desktop, workstation], Ricoh \\[regular printers and MP], etc)\n \no Computer installation and setup (PXE boot)\n \no Standard BRP applications deployment (Through SCCM)\n \no Microsoft Office Suite \\& Google Workspace Office Suite\n \no Google Meets hardware support\n \no Wireless connectivity\n \no Mobile devices configuration and support (Samsung \\& Apple)\n \n* Manufacturing Environment (commonly called Shop\\-Floor)\n\n\no Zebra printers (preventive and corrective maintenance along with LAN configuration \\[Wi\\-Fi]).\n \no Zebra scanners (preventive maintenance and configuration)\n \no Software configuration (Mobisys)\n \no Basic troubleshooting with infrastructure servers, network, and telecom asset equipment\n \no Shop floor support and equipment installation\n \no Shop floor apps installation (part of the configuration tool)\n \no Tablets installation, configuration and support\n \no Weekly tapes backup and restore (when needed)\n \no Schedule preventive maintenance of manufacture devices\n \no Always ensure to prioritize the necessary interventions on production operations to reduce, or even proactively eliminate, downtime and loss of vehicles.\n \no Proactively analyze incident data to identify and address root causes of recurring technical issues to improve overall service stability.\n \no Receipt/validate and maintain all assets appropriately within the AM database to constantly reflect the condition of the equipment under its immediate responsibility\n \n* Collaborate with other IT functional towers to speed up incident or service delivery according to ticket priority in compliance with SLA, ensuring timely and appropriate escalation of complex issues.\n* Periodically report progress and communicate or escalate any problem or risk requiring the immediate attention of the immediate supervisor. Report open tasks between shifts for IT Services continuity.\n* Initiate, maintain and develop all work instructions essential to the good maintenance of the services offered.\n* Participate in compliance with the QMS (Quality Management System) determined for their role in relation to the standard ISO 9001: 2015\\.\n* Comply with safety rules according to the function.\n* Comply on time with planned training related to Quality and Training.\n* Identify and report any quality and compliance issues and support corrective actions.\n\n\nACKNOWLEDGING THE POWER OF DIVERSITY\n \nBRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!\n \nFor this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.\n \nWELCOME TO BRP\n \nWe’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 16,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1763041429000","seoName":"it-service-desk-agent","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-ciudad-juarez/cate-help-desk-it-support/it-service-desk-agent-6438930299673712/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"1e2639e4-e2fc-4055-82dd-e91326117333","sid":"68004e52-6d82-4576-89de-da700687826d"},"attrParams":{"summary":null,"highLight":["Provide technical support via multiple channels","Troubleshoot IT equipment and 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identify, classify, and record transactions, generating accurate and timely accounting and financial information.\n\n**Main Responsibilities:**\n\n· Journal entry recording\n\n· Analysis, classification, and identification of documents\n\n· Check preparation\n\n· Payment requests\n\n· Bank reconciliations\n\n· Cash register cutoff reviews\n\n· Revenue reconciliation\n\n· Payroll reconciliation\n\n· Document organization and filing\n\n· Accounting account cleanup and bank reconciliations\n\n· Support in preparing monthly and annual closings\n\n**Requirements:**\n\nExperience: At least 2 years in a similar position\n\nDemonstrable knowledge\n\nConcentration and analytical ability\n\nOrganizational skills\n\nResponsibility and integrity\n\n**Skills:**\n\nProficiency in Excel and Office\n\nExperience with Contpaq system (Accounting, Banking, and Invoicing)\n\n**Competencies:**\n\nEffective communication.\n\nExcellent attitude.\n\nTeamwork.\n\nAbility to work under pressure, 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A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. \\#WelcomeToCognizant!\n\n\nWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as **Service Desk Agent** **(Onsite position in GDL)**\n\n**Responsibilities**\n\n* Manage and resolve incidents efficiently to ensure minimal disruption to business operations.\n* Provide exceptional service desk support to users addressing technical issues promptly.\n* Utilize Service Now for tracking and managing incidents and service requests.\n* Collaborate with team members to improve incident management processes and workflows.\n* Maintain and support Windows\\-based systems to ensure optimal performance.\n* Conduct root cause analysis to prevent recurrence of incidents and improve system reliability.\n* Document and update incident management procedures and knowledge base articles.\n* Assist in the development and implementation of IT service management best practices.\n* Monitor system performance and provide recommendations for improvements.\n* Communicate effectively with users and stakeholders to provide updates and gather feedback.\n* Participate in team meetings and contribute to continuous improvement initiatives.\n* Ensure compliance with company policies and industry standards in all IT operations.\n* Support the onboarding of new users by setting up accounts and providing necessary training.\n\n**Qualifications**\n\n* Possess a strong understanding of incident management processes and tools.\n* Demonstrate proficiency in using Service Now for incident tracking and resolution.\n* Have experience in providing service desk support in a professional environment.\n* Show expertise in managing and maintaining Windows\\-based systems.\n* Exhibit excellent communication and problem\\-solving skills.\n* Display the ability to work collaboratively in a team\\-oriented environment.\n* Be detail\\-oriented with a focus on delivering high\\-quality IT services.\n\n\n\n\n**Why Cognizant?**\n\n\n\n\n*Improve your career in one of the largest and fastest growing IT services providers worldwide*\n\n*Receive ongoing support and funding with training and development plans*\n\n*Have a highly competitive benefits and salary package*\n\n*Get the opportunity to work for leading global companies*\n\n*We are committed to respecting human rights and build a better future by helping your minds and the environment*\n\n*We invest in people and their wellbeing.*\n\n*We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.*\n\n\n\n\n***Equal Employment and Affirmative Action Policy:***\n\n*Cognizant is an equal opportunity employer. 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Document, evaluate and improve computer system processes. \n\nKnowledge and use of ticket management systems.\n\n **This position is for the Third Shift**\n\n **Requirements**\n\n* Bachelor's degree in Computer Systems Engineering (preferred).\n* 1 to 3 years of experience in a similar position.\n* Availability to work Third Shift, with possibility to cover other shifts if necessary\n\n\nSchedule: 12:30 am to 6:30 am, Tuesday to Friday \n\nSaturdays 12:30 am to 9:30 am \n\n* English proficiency at 80% level (written and spoken), desirable.\n* Proficiency in Microsoft Office.\n* Proactive, team-oriented.\n* Customer-focused.\n* Capable of working in a dynamic environment with constant change.\n\n \n\nWhy CommScope:\n\n\nCommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game\\-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. \n\n \n\nIf you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope. \n\n \n\nCommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo\n\n\n ; ;","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761151118000","seoName":"it-site-support-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-ciudad-juarez/cate-help-desk-it-support/it-site-support-analyst-6414734316736312/","localIds":"6","cateId":null,"tid":null,"logParams":{"tid":"5c2c72be-2964-4dc8-ae4d-9c3a5de768c7","sid":"68004e52-6d82-4576-89de-da700687826d"},"attrParams":{"summary":null,"highLight":["IT Site Support Analyst role","Support technical needs across multiple sites","Third shift availability required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Juárez,Chihuahua","unit":null}]},"addDate":1761151118495,"categoryName":"Help Desk & IT Support","postCode":null,"secondCateCode":"info-comm-technology","isFavorite":false},{"category":"1261,1278,1446","location":"Blvd. Teófilo Borunda 6735, Ramón Rivera Lara, 32605 Juárez, Chih., Mexico","infoId":"6384180829644912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"IT Team Lead","content":"Don't miss this opportunity! Do you enjoy demonstrating your leadership skills? This position is for you! You will put your skills and knowledge into practice within the IT area, leading a great team of engineers.\n \n \n\n**Schedule:** Monday to Friday from 08:00 am to 06:00 pm.\n \n**Location:** 32550, Cd. Juárez, Chih.\n \n**We Offer:** Base salary \\+ Quarterly bonus \\+ Gasoline allowance \\+ Cell phone allowance \\+ Statutory benefits.\n \n \n\n**Requirements:** \n\n* Bachelor's degree or Engineering in Computer Science, Systems, or related fields (graduates or degree holders).\n* 2 years of experience in ICT support and at least 3 years of personnel management experience.\n* Minimum English level B2 or higher (English evaluation will be conducted).\n* ITIL methodology.\n* Knowledge of Operating Systems.\n* Experience with any ticket management system or tool.\n* Experience with Service Desk tools.\n* Project management.\n* Management and presentation of results.\n\n\n**Activities and Responsibilities:** \n\n* Responsible for assigned group of engineers.\n* Project management.\n* Presentation of results.\n* Indicator control.\n* Inventory control.\n* Software and hardware support.\n* Ticket handling and follow-up (incidents and requests).\n\n\n**Benefits:** \n\n* Base salary.\n* Bonus.\n* Gasoline allowance.\n* Cell phone allowance.\n* Statutory benefits.\n\n\nJoin us! You are the attitude that innovates. 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