Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent, tailored solutions to the aviation industry worldwide, ensuring a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Care, Do the Right Thing, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team in various locations around the world. **Job Summary** Assist and support all passengers by providing service during check-in, boarding, and disembarkation. **Your Responsibilities:** Attendance and appearance* Report punctually for your assigned duties * Request assignments from the supervisor * Coordinate and assist in transferring equipment and paperwork Review of flight-related documentation and information* Verify boarding gate assignments, first-class vouchers, and other additional information provided by the supervisor or airline representative. * Pay close attention to the pre-flight briefing. Counter opening* Arrive at counters according to the time required by the client before aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Make sure you have the necessary paperwork to start check-in. * When applicable, place announcements and/or information required by the airline and aviation authority at the counter. Check-in* Review passenger documentation according to airline policies. * Assign seats using automated systems or manually. * Weigh baggage and, if excess is detected, apply the appropriate fee collection procedure according to airline policy. * Issue boarding passes and baggage tags. * Complete the entire check-in process efficiently. Ticketing* Collect payments for tickets, excess baggage, and other applicable fees according to the airline. * Safeguard revenue generated from ticket sales and other applicable charges related to the airline. Disembarkation* Verify that information regarding the disembarkation belt and passengers with special needs is available before moving to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Confirm availability of required paperwork and equipment from the client and airline to conduct boarding. * Begin boarding at the time specified by the client, making applicable announcements. * Apply relevant security procedures. * Keep stakeholders informed about closure progress and other relevant information. Flight closing* Close the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for passengers who do not board. * Generate applicable reports and paperwork to be delivered to the supervisor or airline representative. Assistance for passengers with special needs **Your Profile*** Bachelor’s degree in Tourism or related field. * Minimum of 2 years of experience in passenger service or customer service. * Intermediate to advanced level of English proficiency. * Flexible availability. * Excellent communication skills, ability to work under pressure, and strong customer service attitude. **What We Offer*** Competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion, where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the aviation world.