Job Description and Detailed Activities Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. A Customer Service Representative, or CSR, will act as a liaison, provide information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Experience and Requirements **Requirements:** * Partial bachelor's degree (completed is a plus) * 3 years of experience in a similar position * Advanced English (reading, writing, speaking) * Ability to calculate figures, amounts, interest, percentage commissions, etc. * Handling customer complaints * Teamwork. **Requirements:** * Bachelor's degree * 3 years of experience in a similar position * English level: Advanced (Reading, writing, speaking) * Calculation of figures, amounts, interests, percentage commissions, etc. * Attention to customer complaints. * Teamwork. Benefits * Benefits according to the Federal Labor Law * Life insurance * Savings fund * Medical expense insurance * On-site medical services **Number of vacancies** 1 **Area** Customer Service/Call Center/Telemarketing **Contract** Permanent **Modality** In-person **Shift** Daytime **Workload** Full-time **Schedule*** Full-time * Morning shift * Monday to Friday **Education** Professional degree **English** Spoken: Advanced, Written: Advanced **Travel availability** No