Housekeeper

Description

Performs cleaning services for assigned rooms in accordance with established procedures and standards for cleaning, setup, presentation, supplies, and amenity provisioning for each room type, to provide guests with a comfortable and well-being environment. * After clocking in at the security booth, reports properly uniformed to the Housekeeping Office to register attendance, receive instructions from the Supervisor, and collect the report, keys, and electronic room and linen cards assigned; signs the corresponding logbook. * Reports missing items in rooms, as well as hotel property stolen by guests or misused, to the Supervisor. Delivers all guest-omitted items or objects found in rooms to the Floor Supervisor and/or Housekeeping Coordinators for proper registration in Lost and Found. * Physically inspects each assigned room, recording its status and relevant data on the report, and immediately submits the report to the Supervisor. Monitors rooms marked with "Do Not Disturb" signs and double-locked doors for subsequent cleaning and restocking. * Performs cleaning of rooms within the assigned section, ensuring compliance with established procedures and standards for cleaning, setup, presentation, supplies, and amenity provisioning for each room type. * Prioritizes cleaning of rooms assigned to VIPs, special requests, and same-day departures. Responds to guest requests for extra supplies and amenities, and preferred cleaning times, within workload capacity. * Is responsible for safeguarding room keys and electronic cards under their custody, using them strictly per established policies and procedures to protect guest and hotel property. Reports any irregularities observed in rooms or hotel facilities to the Supervisor of their section. * Receives specific task instructions from the Supervisor of their section and executes them according to required standards. * Immediately reports vacant and cleaned rooms to the Supervisor for inspection and system entry for rental availability. * Immediately notifies the Supervisor of their section of defects, deterioration, or damage in rooms so that the Engineering Department can issue the appropriate repair work order. * Ensures the housekeeping cart is stocked with linens, cleaning supplies, guest supplies, and amenities necessary to perform duties, using them responsibly. * Maintains work equipment orderly and clean; at the end of shift, cleans and organizes the floor linen room and housekeeping cart. * At the end of shift, delivers the report, room and linen keys and electronic cards to the Supervisor, using the corresponding logbook. * Reports for duty punctually and complies with hotel-established policies and procedures regarding discipline, personal appearance and hygiene, schedules, designated traffic areas, and safety regulations. * Attends departmental meetings and continuously participates in position-specific training programs. * Executes all instructions and tasks assigned by the immediate supervisor, as well as all responsibilities inherent to the position. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.