Job Summary: We are seeking a proactive Technical Support Assistant to provide user support, perform equipment maintenance, and ensure operational continuity of the infrastructure. Key Highlights: 1. Proactive and problem-solving technical support role 2. Preventive and corrective maintenance of computer equipment 3. Collaborative environment and professional development **JOB DESCRIPTION:** We are looking for a Technical Support Assistant (Systems / IT) with a proactive attitude and problem-solving focus, responsible for providing technical support to users, performing preventive and corrective maintenance on computer equipment, assisting with hardware and software installation and configuration, tracking incidents, and contributing to the proper functioning of the company’s technological infrastructure to ensure operational continuity. **RESPONSIBILITIES:** * Provide user assistance via phone calls, emails, or chat, resolving questions and issues related to software and hardware. * Identify and resolve technical issues in Windows and Mac operating systems, as well as in software and hardware. * Install and configure operating systems, applications, and peripherals on computers, especially gaming configurations. * Assemble and build gaming PCs, ensuring all components function correctly. * Log incidents, solutions, and procedures in databases or ticket management systems. * Keep operating systems and software up to date, ensuring security and optimal performance. **REQUIREMENTS:** * At least 1 year of experience in a technical support role. * Excellent verbal and written communication skills. * Demonstrated problem-solving and critical thinking abilities. * Knowledge of computer hardware and software, networks, and operating systems. * Experience working with issue-tracking systems. **WE OFFER:** * Competitive salary. * Statutory benefits. * Life insurance. * Uniform. * Saturdays and Sundays off. * Collaborative environment and professional development. If you are ready to join a dynamic team and make a real difference, apply now.