Customer Service Executive - Logistics

Description

Job Summary: Coordinate and track domestic and international shipments via road and air transport, serve customers, and resolve operational incidents. Key Responsibilities: 1. Tracking of domestic and international shipments (road and air) 2. Customer support for domestic and international clients 3. Resolution of operational incidents and logistics monitoring A logistics-sector company is seeking a **Customer Service Executive** to monitor domestic and international shipments, ensuring proper coordination of **road and air transportation services**. **We Offer** * Base monthly salary of $23,750 MXN * 30-day year-end bonus * 13% savings fund contribution * 10% food vouchers * Comprehensive medical expense insurance (including family members) * Life insurance * Statutory benefits **Location and Schedule** * Monterrey, Nuevo León (on-site) * Monday to Friday, 9:00 a.m. to 6:00 p.m. **Responsibilities** * Track road (domestic and cross-border) and air transportation operations * Support domestic and international clients regarding shipment tracking and requests * Resolve operational incidents in coordination with internal departments * Maintain consistent communication with clients to provide status updates * Monitor and track logistics operations **Requirements** * Advanced English (mandatory) * Experience in cross-border, domestic, and air transportation * Experience in logistics or supply chain companies * Proficiency in Excel * Strong communication, tracking, and problem-solving skills If you are interested in developing your career in the logistics sector with exposure to international clients, apply now! Salary: Starting from $23,750.00 per month Workplace: On-site employment