**Schedule:** Friday to Tuesday, 3:00 p.m. to 1:00 a.m.; rest on Wednesday and Thursday **Work modality:** Remote work (on-site training in Apodaca). **Main responsibilities:** Handle support tickets (levels 1 or 2). Execute SQL queries. Identify errors or inconsistencies. Escalate to other levels when necessary. Document solutions and procedures. Provide user support. Description With over 30 years of experience, we stand as a strategic IT partner, delivering solutions that drive our clients’ growth. Are you passionate about technology and providing user support? Join our team! Requirements **Requirements:** Professional or technical degree in computer science (or related field). Minimum 6 months of experience in a similar position. Basic knowledge of SQL. Prior experience in technical support or level-1 help desk. Familiarity with databases such as MySQL and SQL Server. Benefits **We offer:** Free courses and training. Paid training. Grocery vouchers. Life insurance. Year-end bonus.