*This job posting originates from the Talenteca.com job board* ### **Job Opening from IT Recruitment Company in Coyoacán, Mexico City** **Who Are We?** * Excellent work environment, flexibility, and real growth opportunities; we are market leaders in on-premises and cloud-based IP solutions, working closely with brands such as Cisco, Microsoft, Avaya, etc. Currently, we are restructuring our solution portfolio and service strategy; therefore, we are seeking an on-site Technical Support Engineer or Collaboration Support Engineer specializing in Cisco Webex Unified Communications. **Why Join Us?** We focus on people and their professional development, offering extensive training, an outstanding work environment, and support for work-life balance. With us, you will have the opportunity to: * Receive training across various technologies, especially Unified Communications * Receive coaching and leadership development from project leaders * Gain experience in customer and service management **Our Offer** Financial stability and solidity, genuine professional development and growth, an excellent work environment, certifications, and mobility options — our offer includes: * **Compensation**: MXN 18,000 net monthly; direct employment contract with statutory benefits and above-standard perks. * **Schedule**: Monday to Friday on a rotating shift basis: 7:00 AM–4:00 PM, 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 11:00 AM–8:00 PM * **Work Location**: Torre Manacar, Benito Juárez. **What We’re Looking For** * Minimum 2 years of experience in one or more of the following roles: on-site Unified Communications support, remote collaboration support, Unified Communications technical support, collaboration help desk, Unified Communications service desk, collaboration support engineer, Cisco Webex NOC support engineer, Level 1 (L1) support, or L1 engineer. * 1–2 years of experience supporting, troubleshooting, and resolving Level 1 incidents for videoconferencing solutions based on Cisco Webex, Call Manager, Jabber, Spark, Cisco Room Kit Mini, Room Kit, and Room Kit Plus (on-premises or cloud), or Google Workspace / Google Meet. * 1–2 years of experience managing user onboarding/offboarding, changes, PBX administration, switchboard operations, IP telephony installation and configuration, and Cisco software conferencing. * Perform daily checklists for meeting rooms or videoconferencing systems. Document management (e.g., Completed Work Reports, Resolved Tickets, Visit Logbook Management for Meeting Rooms, etc.) * Basic knowledge of network equipment handling, switching, routing, wireless, and Cisco-branded collaboration technologies. * Familiarity with ticketing systems, incident monitoring platforms, and help desk or technical support platforms such as Tivoli, System Center, Zendesk, WhatsApp Gold, etc. **Desired Education Level:** Bachelor’s degree (incomplete) **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Webex Jabber CUCM Cisco * Call Manager Spark Room Kit * VoIP PBX IP Telephony Networks * Video Conferencing CU UC * Router Switch Links Room *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69402e1d3200003100a9f7f1&source=indeed