Position Summary: We are seeking a Software Technical Support professional to respond to and resolve user inquiries, collaborate with development teams, and log and track each support inquiry. Key Highlights: 1. Respond to and resolve software user inquiries 2. Work closely with software development teams 3. Passionate about technology and exceptional customer service **Join our team!** We seek your talent as a "Software Technical Support" professional with knowledge of operating systems (networks, databases, and programming languages). **BACHELOR’S DEGREE IN COMPUTER SCIENCE, SOFTWARE ENGINEERING, OR RELATED FIELD.** **Responsibilities:** \- Respond to and resolve user inquiries related to software installation, configuration, usage, and troubleshooting. \- Work closely with software development teams. \- Log and track each technical support inquiry in a tracking system. \- Provide support to other departments within the company. **Skills:** **\-** Passionate about technology and committed to delivering exceptional customer service**.** **\-** Ability to manage multiple support cases and maintain detailed records of interactions**.** **\-** Ability to treat users with kindness, empathy, and patience while resolving issues. Employment Type: Full-time Salary: Starting at $12,700\.00 per month Benefits: * Salary increases * Free beverages * Company parking * Free parking * Option for indefinite-term contract * Cafeteria service * Discounted cafeteria service * Free uniforms * Grocery vouchers Application Question(s): * Which programming language do you master? Education: * Completed bachelor’s degree (Preferred) Experience: * Technical Support: 1 year (Preferred) Work Location: On-site employment