**Network Support Engineer – Cisco Partner (On-site | Polanco, CDMX)** Are you a **network engineer with solid experience in Cisco environments**, and are you looking for a stable, challenging project with direct impact on enterprise clients? This opportunity is for you. We are a **Cisco Partner company**, focused on networking, security, and managed services solutions for high-level enterprise clients. Location and work arrangement * **Work location:** Polanco, CDMX * **Work arrangement:** On-site * **Schedule:** Monday to Friday Your role as **Network Support Engineer** You will be a key player in the operation and stability of a client’s network infrastructure, working directly with Cisco technologies and the vendor. Key responsibilities: * Monitoring, handling, and **resolving incidents and service requests** in Enterprise, Wireless, and VDC environments * Preparation of **weekly reports** related to **security** solutions. * Support in creating and updating process documentation, technical manuals, and operational guides for the area * **Coordination and support for change control**, patches, and updates at the client’s site. * Ensuring **compliance with SLAs** established with the client. * **Escalation, tracking, and resolution of cases with Cisco** Profile we are seeking * Prior experience as a **Network Support Engineer / Network Engineer**. * Solid knowledge of **Cisco technologies** (routing, switching, wireless, security). * Experience supporting **enterprise clients** and critical environments. * Ability to analyze, document, and track incidents. * Service orientation, SLA compliance, and structured work approach. *(Cisco CCNA certification will be highly valued)* What we offer? * A **stable** project with a recognized enterprise client. * Direct exposure to Cisco technologies and collaboration with the vendor. * A professional, technical, and collaborative environment. * **Real technical growth** within a Cisco Partner company. * Competitive compensation commensurate with experience. **Apply now** and accelerate your professional growth in a high-level Cisco environment. We seek talent and aim to onboard it **immediately** Job type: Full-time Salary: $13,000.00 – $17,000.00 per month Benefits: * Educational support * Salary increases * Employee discount * Discounts and preferential pricing * Option for an indefinite-term contract * Major medical expense insurance * Life insurance * Grocery vouchers Workplace: On-site employment