Position Summary: We are seeking a Systems Engineer or Information Technology professional to provide technical support, operational monitoring, and ensure the proper operation of platforms, assist users, and manage incidents. Key Highlights: 1. Technical support and operational monitoring of platforms 2. Incident management and timely user assistance 3. Participation in technology projects We seek a Systems Engineer or Information Technology professional to join our team and provide technical support and operational monitoring for platforms implemented for our clients. This position focuses primarily on help desk operations, technical validations, incident tracking, and documentation, ensuring proper platform operation and timely user assistance. Responsibilities * Validate correct platform functionality. * Review user access and license status. * Verify that system services are active. * Restart services when necessary. * Review basic logs to identify incidents. * Validate connectivity and functionality of modules. * Receive and track support tickets. * Address incidents reported by users. * Escalate technical issues when required. * Track tickets until resolution. * Prepare help desk logs. * Generate monthly service reports. * Document incidents and solutions. * Integrate technical evidence and maintenance reports. Requirements * Degree in Systems Engineering, Information Technology, or related field. * 0–3 years of experience in technical support or help desk. * Knowledge of: Windows / Windows Server systems * Basic networking * Remote support * Software installation and configuration * Basic user administration Desirable (but not mandatory) knowledge * Basic ArcGIS usage * Basic SQL * Windows service management * Use of administrative consoles Key Skills We seek a candidate who stands out in: * Organization and attention to detail * Ability to document processes and incidents * Patience and user interaction skills * Strong technical writing ability * Timely tracking of tickets and incidents We Offer * Competitive salary * Benefits exceeding statutory requirements * Job stability * Participation in technology projects with public-sector clients Employment Type: Full-time Salary: $18,000.00 – $25,000.00 per month Benefits: * Major medical expense insurance * Additional vacation days or paid leave Work Location: On-site employment