**Job Opening: Field Technical Support** **Area:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people who make up our team to continuously renew themselves. With a presence in 19 countries, we promote flexible career paths, local innovation, and a healthy balance between personal and professional life. Additionally, Inetum has been recognized as a **Top Employer**, a certification validating our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are seeking a candidate with experience in Technical Support. **Responsibilities:** Provide repair-level and technical assistance services, including: * Supporting various branches to deliver support services * Laptops, Desktop Computers, All-in-One (AIO) devices * Branch Servers * Personal Computers, Nettops, and Macs * Branch Certification Printers * Check Readers * Barcode Scanners * Check Scanners * Biometric Devices * Videoconferencing and Collaboration Room Support * Lexmark Multifunctional Devices **Requirements** If formal education is not available, equivalent experience in Technical Support will be considered, with knowledge in: One year of on-site support experience, including hardware diagnosis and repair: * Proper documentation in work orders * Operating system image deployment on computers, laptops, and servers * Knowledge of MS Office 365 Suite * Knowledge of Windows 10 and 11 operating systems * Proven customer service experience * Knowledge of web browsers Edge and Google Chrome * Intermediate knowledge of TCP-IP networks * Intermediate telecommunications knowledge (voice and data) * Adherence to service level agreements **What We Offer** * Top Employer certification for our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * A culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we promote an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Job Type: Full-time, Indefinite-term contract Salary: $11,200.00 - $12,200.00 per month Benefits: * Life insurance Work Location: On-site employment