Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With an outstanding track record of over 30 years in the market, we have achieved steady and continuous growth, serving through our network of more than 1,500 stores and a large team of over 20,000 employees. We are the leading pharmaceutical chain nationwide. Join our team! **Job Mission** The mission of this role is to provide excellent telephone customer service, enabling customers to make purchases with home delivery options, according to the organization's established service protocols, procedures, and policies. **Job Description** Key Responsibilities * Answer incoming calls at all times to provide high-quality customer service. * Accurately and error-free verify and document customer requests in the purchase and order assignment system. * Guide customers regarding product availability, current promotions, services, and/or store locations. * Handle and follow up on customer service complaints, seeking prompt resolution. * Keep the work area clean and organized. Requirements * High school diploma completed * 6 months of experience in customer telephone service/sales. Benefits and Perks * Base salary * Grocery vouchers * Savings fund * Life insurance * Fixed shifts * Statutory benefits * Uniform provided * Development plan **Employee Type** Permanent Staff **Work Model** On-site At Farmacias del Ahorro, we want you... Healthy! We promote and verify the adoption of measures that support equal opportunities and the elimination of all forms of discrimination in any of our selection processes and workplaces. We will never request any type of payment as part of the recruitment process; please take precautions and avoid falling victim to fraud.