At Zinergia, we are a group composed of professional individuals aligned with our corporate mission and vision; their commitment is the driving force propelling our continued growth within the cargo trucking industry. We are seeking a CUSTOMER SERVICE EXECUTIVE. **REQUIREMENTS:** - Basic knowledge of Microsoft Office - Completed bachelor’s degree (in Business Administration, Communications, Commercial Relations, or related field) - CRM system proficiency - Incident management tools - Two years of experience in customer service or operational support. **RESPONSIBILITIES:** - Provide personalized customer service and effective resolution of customer requests, complaints, and inquiries. - Record, route, and track incidents to closure. - Maintain constant communication with internal departments to ensure comprehensive solutions. - Identify opportunities for improvement in customer service processes. - Accurately document cases and updates in internal systems. **WE OFFER:** - Statutory benefits (IMSS, 15-day Christmas bonus, 25% vacation premium) - Meal voucher program - Savings fund program - Weekly payroll deposit via Banorte bank Employment type: Full-time Salary: $16,000.00 MXN per month Benefits: * Savings fund * On-site cafeteria service * Meal vouchers Work location: On-site employment