Reference Librarian

Description

Position Summary: Provide specialized reference services and manage document acquisition to support the academic, research, and outreach functions of the university community. Key Responsibilities: 1. User assistance and guidance in information needs. 2. Management of interlibrary loans and information resources. 3. Participation in user training and continuous service improvement. Reference Librarian Objective Deliver specialized reference services through user assistance, guidance, and follow-up on information needs via both in-person and digital channels, and efficiently manage the timely acquisition of documents not available in the library collection, thereby supporting the academic, research, and outreach functions of the university community. Functions * Receive, register, route, and follow up on information requests from internal and external users through in-person service, email, the Freshdesk platform, and institutional social media. * Advise users on searching for, selecting, evaluating, and ethically using information in accordance with institutional guidelines and policies. * Manage and process interlibrary loans of materials available in the library, and coordinate acquisition of documents and articles unavailable in the local collection. * Locate, retrieve, and supply information resources in various formats using print, electronic, and library cooperative network sources. * Participate in user training sessions coordinated by the Knowledge Management and Institutional Repository Office, strengthening the information literacy competencies of the university community. * Establish, maintain, and monitor interlibrary loan agreements at national and international levels. * Prepare reports and statistics on user assistance and reference services for evaluation and continuous improvement. * Support module operations during absences due to vacations, illness, extended hours, or 24-hour service periods during midterm and final exams or other contingencies, ensuring uninterrupted service delivery. Responsibilities * Ensure timely, clear, and respectful user assistance across all service channels. * Promptly follow up on requests registered in the Freshdesk platform and institutional social media, ensuring appropriate responses within established timeframes. * Provide users with bibliographic materials available in the library, aligned with their information needs and institutional regulations. * Ensure user satisfaction with both the bibliographic materials obtained and the assistance and support provided throughout the consultation process. * Safeguard the confidentiality of user information and personal data. * Comply with and enforce institutional regulations regarding information use. * Keep reference service records, reports, and statistics up to date. * Contribute to continuous improvement of library services by identifying recurring needs and areas for improvement. * Adhere to documented procedures in the ISO 9001\-2015 Quality Management System for the Loan and Return sub-process.