Personalized Attention

Description

Job Summary: We are seeking an Integrated Customer Service Executive with experience in customer service to ensure an excellent experience for students and their parents, guaranteeing their satisfaction and retention. Key Responsibilities: 1. Continuous support for students and communication with parents. 2. Management of complaints and conflicts with a solution-oriented approach. 3. Monitoring of key performance indicators and proposal of improvements. **GenT Enlazando Talento S.A. is seeking Personalized Attention in Puebla, Puebla** ------------------------------------------------------------------------------ We are seeking an **Integrated Customer Service Executive with experience in customer service** to ensure an excellent experience for students and their parents, guaranteeing their satisfaction and retention. **Responsibilities:** * Provide continuous academic-cycle support to students. * Identify dropout risks and implement timely follow-up. * Address and resolve academic, administrative, or personal issues. * Serve as the primary point of contact for parents. * Manage complaints and conflicts with a solution-oriented approach. * Coordinate with internal departments to ensure prompt responses. * Monitor key indicators (e.g., satisfaction, retention, response times). * Prepare reports and propose improvements. **Requirements:** * **Bachelor’s degree** in Psychology, Education, Administration, or related field. * **3–5 years of customer service experience (in the education sector).** * **Experience interacting with parents.** * Experience tracking key performance indicators. **Skills:** * Emotional intelligence * Assertive communication * **Customer service orientation** **We Offer:** * Base salary: **$10,000 MXN per month** * Commissions based on student retention * Statutory benefits * Job stability * Growth opportunities * Schedule: Monday–Friday, 11:00–20:00 hrs; Saturdays, 10:00–17:00 hrs * Immediate hiring **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid-level **Departmental Function:** Customer Service **Industry:** Education *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69cd77be4e00003500949d9e\&source\=indeed*