IT Coordinator

Description

Position Summary: We are seeking an IT Coordinator to ensure the operational and technological continuity of a call center, coordinating infrastructure, technical support, and management platforms to guarantee availability and continuous improvement. Key Highlights: 1. Coordination and supervision of technical support teams 2. Management of network infrastructure and call center platforms 3. Implementation of technological improvements for productivity At **2TRATO**, we are looking for an ***IT Coordinator*** to help us ensure the operational and technological continuity of the call center by coordinating infrastructure, technical support, telephony systems, and management platforms—ensuring availability, stability, and continuous improvement of technological services. **Ideal Profile:** * Degree in Computer Engineering, Information Technology, or related field. * 3–5 years of experience in IT. * Proven experience in call center environments (preferred). * Problem-solving orientation and ability to work under pressure. * Operational leadership and decision-making capability. **Main Responsibilities:** * Coordinate and supervise the technical support team. * Administer network infrastructure (LAN, WAN, switches, routers, firewall). * Manage and support predictive dialing platforms, CRM, and call management systems. * Ensure proper operation of servers, backups, and information security. * Monitor technological KPIs (response times, system outages, internal SLAs). * Manage incidents and contingency plans. * Coordinate technology service providers. * Implement technology-driven improvements aimed at call center productivity. **Essential Technical Knowledge:** * Networks and telecommunications. * IP telephony and call center platforms. * Server administration (Windows / Linux). * Cybersecurity. * Databases. * Ticket management and help desk operations. * Familiarity with CRM and dialing systems. **We Offer:** * Salary of $20,000 MXN gross. * Statutory and above-statutory benefits: * (20 days’ bonus) * Life insurance. * Savings plan. * Beverages at affordable cost. * Growth opportunities. * Positive work environment. * Working hours: Monday to Friday, 8:00 am to 6:00 pm; Saturdays, 8:00 am to 2:00 pm. * 100% on-site employment. **Interested?** **Apply through this channel.** Salary: $20,000.00 per month Benefits: * Savings fund * Life insurance Workplace: On-site employment