Technical * Three to four (3\-4\) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. * Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications. * Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction\-based activities at sites. * Ability to lift / move computer equipment weighing up to 50Lbs. * Skilled in desk side support and PC break/fix including basic administration of Windows O/S. * Experience with Anti\-spyware and Anti\-virus software. * Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi\-port data termination panels all under ‘Smart Hands’ capability. * Ability to troubleshoot issues with systems and networks using good deductive reasoning skills. * Good written and oral communications skills with clients and management as well as people skills. * Ability to work with deadlines and complete tasks on\-time. * Preferably with an Associate’s Degree in Electronics and CompTIA A\+ Certification. * Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.), * Basic understanding and troubleshooting of Mobile Device Management system( Airwatch / Xenmobile/ Mobile iron etc), * Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business, OneDrive. Non\-Technical * Good Customer management skill. * Good in oral and written communication. **Able to communicate in country local and English languages.** * Able to interact and work with customer at different levels. * Self\- Driven and result oriented. * Really passionate about the work. * Table to travel to local spoke sites using own transport, public or customer transport system. * Position can be positioned within a spoke site where applicable. * Complete customer ISO trainings within the given time frame. Good to have * Basic understanding and troubleshooting of Apple devices and apps * Understand the back of the rack and list down the port entries in the tool On\-site visits are required twice a week (Tuesdays and Thursdays) Job Type: Part\-time Pay: $28,000\.00 \- $30,000\.00 per month Work Location: In person