MacStore Technical Support Specialist – Via San Angel

Description

Job Summary: We are seeking a computer and telecommunications equipment repair technician with a passion for technology and customer service to provide technical support for Apple products. Key Highlights: 1. First- and second-level technical support for Apple users 2. Personalized customer service and issue resolution 3. Job stability and professional development COMPUTER AND TELECOMMUNICATIONS EQUIPMENT REPAIR TECHNICIAN Location: MacStore Via San Angel At MacStore, Mexico’s #1 Apple authorized distributor, we are looking for talent passionate about technology and customer service to join our team. Required Profile Completed high school diploma or technical degree. Minimum 1 year of experience in computer and telecommunications equipment repair. Strong interest in customer service and support. Residence near the work location. Responsibilities Provide first- and second-level technical support to Apple users. Deliver personalized customer service and issue resolution. Follow up on completed services. Promote and sell additional services. Meet established performance metrics and KPIs. What We Offer Base monthly salary: $9,900.00 MXN (gross). Apple Certified Macintosh Technician (ACMT) certification. Benefits and perks exceeding statutory requirements. Monthly food vouchers: $350 MXN. Profit-sharing (approx. 3 months’ salary). Salary increase at month four. Life insurance. Savings fund. Attendance bonus: 12.5% of gross salary (upon permanent hiring). Commissions: 9%–20% on services performed. KPI achievement bonus. 100% IMSS social security contribution. Direct, indefinite-term employment contract. Job stability and professional development. Schedule Rotating schedule Monday through Sunday, with one weekday off. Shifts: 11:00 a.m. – 8:00 p.m. 12:00 p.m. – 9:00 p.m. If you meet the profile and wish to join MacStore, apply via this channel and we will contact you shortly.-Requirements- Minimum education: Upper secondary education – Technical/Professional education 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist