RESPONSIBILITIES: * Respond to customer inquiries or questions regarding their case and its status. * Schedule in-person appointments between the customer and an attorney for case follow-up. * Serve as the liaison between customers and other employees when additional levels of assistance are required. * Update customer information, if necessary, with supervisor authorization. **Intermediate conversational and written English proficiency** WE OFFER: * Base salary: $10,000 net monthly + bonuses * Statutory benefits (IMSS registration, year-end bonus, vacation days) * Paid training * Office-based work * Weekend rest Employment type: Full-time Salary: $10,000.00 – $18,504.84 per month Benefits: * Option for indefinite-term contract Experience: * Customer service: 1 year (preferred) Language: * English (mandatory) Work location: On-site employment