Technical Support Engineer for Software

Description

Job Summary: We are seeking a passionate Technical Support Engineer to join Soft Restaurant®, the leader in restaurant software, and transform the industry with innovative solutions. Key Highlights: 1. Join a leading restaurant software company in Mexico and Latin America. 2. Opportunities for growth and continuous learning. 3. Transform the restaurant industry with innovative technology. Become part of Soft Restaurant®, the leading restaurant software provider in Mexico and Latin America! With over 20 years of experience and expansion across 14 countries, we seek passionate individuals eager to join us on this exciting journey. We offer an exceptional work environment, with opportunities for growth and continuous learning. Join our mission to transform the restaurant industry with innovative technology! **What You’ll Do:** * Resolve technical inquiries through various channels (phone, email). * Perform software diagnostics and provide effective solutions to issues reported by customers. * Maintain an up-to-date knowledge base with common solutions and best practices. * Train customers on basic and advanced software usage, as needed. * Escalate complex issues to the senior technical support team or development team when necessary. **What You Need:** * Bachelor’s degree in Systems Engineering, Information Technology, or related field. * Basic knowledge of technical support or customer service in the software domain. * Familiarity with operating systems (Windows, Linux). * Basic knowledge of networking and databases. * Familiarity with CRM platforms. **Our Benefits** * Salary with 100% IMSS-compliant payroll structure. * Statutory benefits from day one (vacation, year-end bonus, profit-sharing, INFONAVIT, FONACOT, etc.). * Birthday leave. * Employee benefits at various business establishments. * Ongoing training and development. * Recreational activities. Employment Type: Full-time, Indefinite-term contract. Salary: $140,000\.00 per month. Benefits: * Paternity leave exceeding statutory requirements. * Complimentary uniforms. Education: * Completed bachelor’s degree (Mandatory). Experience: * External customer support: 1 year (Mandatory). * Databases: 1 year (Mandatory). Work Location: On-site employment