**Job Description** Papelera Principado Company with over 30 years of experience in the market We are seeking: **IT Support Assistant** **Requirements:** * **Experience: Minimum 1 year in a similar position** * Education: Bachelor’s degree or technical diploma in systems, computer science, or related field * Basic knowledge of SQL (desirable but not mandatory) * Proficient in Excel **Key Responsibilities:** * Providing technical support to users, including ticket handling and resolution of hardware and software incidents. * Installing, configuring, and maintaining equipment, printers, and Microsoft operating systems. * User administration (onboarding, offboarding, and modifications) and license management. * Supporting the implementation and testing of internal and external technological developments. * Preventive and corrective maintenance of technological infrastructure, networks, and Windows Server systems. * Updating catalogs and providing ERP system support. * Coordinating with various departments to ensure system operation and improvement. **We Offer** * **Salary: $9,500.00 gross monthly** * Weekly payment * Statutory benefits * Savings fund * Job stability * Indefinite-term contract * Training * 100% IMSS registration * Vacation days * Vacation bonus * Thirteenth-month bonus (Aguinaldo) * Savings fund **Work Schedule**: Monday to Friday, 8:30 AM to 7:00 PM **Work Location: Atlalilco Metro Station, Iztapalapa, CDMX** **Position Type: Full-time** We are located near Atlalilco Metro Station on Line 12 Position Type: Full-time Salary: $9,500.00 per month Work Location: On-site employment