**Main activities** * Receiving and validating requests * Case registration and tracking * Documenting each request in internal systems * Technical evaluation of the product/service * Coordination with workshops/suppliers * Customer service and communication * Controlling costs associated with guarantees, preparing reports, and coordinating reimbursements or charges with the accounting department. * Feedback to quality and production teams **We offer** * Statutory benefits: social security, year-end bonus, and vacation premium * Guaranteed base salary of $10,000 per month * Monthly payment * Commissions paid biweekly