**Job Mission** --------------------- Ensure it is a great day for all our guests by delivering the Fiesta Americana experience**Areas of Specialization** ---------------------------- * Consumption Centers \- Cafeterias * Consumption Centers \- Specialties * Consumption Centers \- Bars * Room Service **Technical Knowledge** -------------------------- * Customer service and attention **Education** --------------- * Bachelor's degree in Gastronomy or Tourism **Computer Software** ------------------------- Office**Languages** ----------- English**Experience** --------------- * Waiter at consumption center 1 year * Hostess 1 year **Main Job Functions** ------------------------------------ **Responsibility** **Level (Total, Partial or Support)** **INDICATORS** **They are the way in which achievement of results will be measured.** Receive, assign tables, and attend to diners/guests at Consumption Centers; guarantee a cordial atmosphere upon guests' arrival at the Consumption Center Control guest reception using a logbook of customer/guest names; know the customer/guest name to provide personalized service Answer reservation phone calls and maintain proper record and tracking in the logbook; confirm and fulfill requested services for guests Walk around tables to gather diners' feedback on the service received, and if necessary, immediately report to the Captain; provide personalized attention and show interest in diners' opinions about the service received Support operations during peak hours with coffee service and/or in case of staff shortage; prevent guest dissatisfaction regarding service **Physical Position of the Job** ------------------------------- **Physical Requirements of the Position** ----------------------------------