COLLECTIONS

Description

Job Summary: Collection officer responsible for ensuring payment of outstanding amounts, advising debtors, negotiating with delinquent customers, and informing them of available payment methods to maintain financial health. Key Highlights: 1. Key role in the organization's financial health 2. Negotiation and customer service as primary functions 3. Recovery of overdue accounts Job Posting COLLECTIONS Location: Chilpancingo de los Bravo, Guerrero Company: FINANCIERA FORTALEZA A MI FUTURO Posted on April 6, 2026 Valid until April 16, 2026 Net monthly salary $9,583\.00 Apply Reference number: 20955802 Description The primary objective of a collection officer is to ensure payment of outstanding amounts and maintain the organization's financial health. The collection officer’s responsibilities include advising debtors: The officer’s role extends beyond mere collection—it involves providing customers with various options available to settle their outstanding balances. Negotiating with delinquent customers: The collection officer must reach agreements with customers whose debts have been overdue for an extended period. Informing customers about different payment methods: Customers must be made aware of all available options for making payments. These responsibilities align with the goal of helping customers settle their debts and maintaining the company’s financial health. Requirements * Required academic level: High school or vocational training * Academic status: Diploma or certificate * Experience: 6 months \- 1 year in COLLECTIONS * Knowledge and tools: + FINANCIAL KNOWLEDGE + FINANCIAL ANALYSIS + NEGOTIATION AND EMPATHY SKILLS + CUSTOMER SERVICE AND ATTENTION + FINANCIAL KNOWLEDGE + FINANCIAL ANALYSIS + NEGOTIATION AND EMPATHY SKILLS + CUSTOMER SERVICE AND ATTENTION * Language(s): + None * Skills and competencies: + Communication + Stress tolerance + Communication + Autonomy + Stress tolerance + Work quality + Autonomy + Results orientation + Logical\-Mathematical reasoning * Candidate availability: + Travel required Schedule Some days Full-time 08:00 \- 16:00 Schedule clarification: AVAILABILITY UNTIL 18:00 HRS. Functions and activities * NEGOTIATION * CUSTOMER SERVICE * RECOVERY OF OVERDUE ACCOUNTS The company offers * ACCOUNT RECOVERY BONUSES * GASOLINE VOUCHERS * GROCERY VOUCHERS * LIFE INSURANCE * MOBILE DEVICE * UNIFORMS * Indefinite-term employment contract Recruitment process * INTERVIEW \- IN PERSON * EXAMS \- IN PERSON * CONTRACT SIGNING \- IN PERSON * Start date of your recruitment process: April 6, 2026 * Recruitment process duration: 1 Week