Job Summary: We are seeking First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to support grieving families and assist in funeral operations. Key Highlights: 1. Human and professional attention to families during delicate moments 2. Accompaniment and support from an empathetic team 3. Paid training in funeral services and operational protocols First Contact Agent Funeraria Grupo Castell Ignacio Comonfort 7, Atizapan Centro, 52900 Atizapan de Zaragoza, Méx., Mexico At Funeraria Grupo Castell, we seek First Contact Agents with a service-oriented vocation, empathy, and emotional resilience to accompany families experiencing the loss of a loved one and to support the proper operation of funeral services. This position involves direct interaction in sensitive situations involving deceased individuals, including operational support when required. ⸻ What will be your mission? To serve as the first point of contact for families requesting funeral services, providing humane, respectful, and professional attention, as well as supporting basic service operations—including handling and transportation of deceased individuals when necessary. ⸻ Main Responsibilities: * Answer calls and messages related to deaths and funeral services. * Provide clear and timely information about the funeral home’s services. * Guide and emotionally support families during delicate moments. * Route each case to the appropriate department. * Record basic data in the system and conduct initial follow-up. * Assist in the loading, transportation, and handling of deceased individuals, adhering to protocols of respect, hygiene, and safety. * Collaborate with the operational team during services. ⸻ What are we looking for in you? * Experience in customer service, call centers, reception, or sales (preferred). * High level of empathy, respect, and emotional maturity. * Ability to work professionally with deceased individuals. * Good physical condition to assist with loading and transportation. * Excellent communication skills and emotional control. * Completed or incomplete high school education. * Availability for rotating shifts. ⸻ What do we offer? * Base salary: $10,000 monthly * Performance bonuses * Statutory benefits * Job stability * Paid training in funeral services and operational protocols * Team accompaniment and support * Positive work environment based on respect and collaboration ⸻ Schedules: * Rotating shifts (details explained during interview) ⸻ Work Areas: * Revolución * Satélite ⸻ If you are an empathetic, responsible person with the strength to support others during difficult times, this job is for you. Position Type: Full-time Salary: $10,000.00 per month Benefits: * Educational support * Savings fund * Life insurance Workplace: On-site employment