Job Summary: An IT technical support professional responsible for resolving incidents, configuring systems, performing maintenance, and managing technological infrastructures. Key Responsibilities: 1. Troubleshoot hardware, software, and device technical issues. 2. Install and configure operating systems and applications. 3. Network administration and configuration. Primary Responsibilities: Troubleshoot hardware, software, and device technical issues. Install and configure operating systems and applications. Perform preventive or corrective maintenance on equipment. Document incidents, solutions, and configurations. Provide remote and on-site technical support. Train users on the use of technological tools. Train users on identifying and blocking common cybersecurity risks. Manage IT equipment and supply inventory. Securely administer, safeguard, and create passwords. Escalate complex issues to higher-level support. Network configuration and administration. Install and configure access points (APs), security cameras, and access control systems. Administer SQL Server databases. Required Knowledge: WAN and LAN networks. Firewall and VLAN configuration. Site-to-Site and Client-to-Site VPNs. Network cabling (UTP and fiber optic). Basic knowledge of Contpaqi systems (support level). Proficiency in Excel. Domain administration via cPanel. Administration and configuration of enterprise antivirus software via control panel. Use of manual and electric tools. Installation of IP-based electronic security equipment. Technical hardware knowledge. Knowledge of Windows 10, 11, and Windows Server operating systems. Employment Type: Full-time Benefits: * Savings fund * Option for an indefinite-term contract Work Location: On-site employment